REFUND POLICY

1. Return Policy

We offer a 30-day return policy, meaning you have 30 days from the date of receiving your item to request a return. Returns are only accepted if the product is damaged or defective upon arrival.

Eligibility for Returns

To qualify for a return, the following conditions must be met:

  • The item must be in its original condition, unworn, unused, and with all original tags.
  • The item must be returned in its original packaging.
  • You must provide a receipt or proof of purchase.

How to Start a Return

To initiate a return, contact us at:
📧 Email: contact@renvot.com

Once your return request is reviewed and approved, we will:

  • Send you a return shipping label.
  • Provide instructions on how and where to send your package.

Important: Items sent back without first requesting a return will not be accepted.

For any return-related questions, feel free to reach out to us at contact@renvot.com.

2. Damages & Issues

Please inspect your order immediately upon delivery. If you receive:

  • A damaged or defective item
  • The wrong item

Contact us as soon as possible, so we can evaluate the issue and provide a suitable resolution.

3. Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

  • Personalized or custom products (special orders, customized items).
  • Personal care goods (such as beauty or hygiene products).
  • Hazardous materials (flammable liquids, gases, etc.).
  • Perishable goods (such as food, flowers, or plants).
  • Sale items and gift cards – these purchases are final and non-refundable.

If you have questions about a specific item, please contact us before making a return request.

4. Exchanges

If you need a different size or product, the best way to proceed is to:

  1. Request a return for your current item.
  2. Once your return is approved and processed, place a new order for the desired item.

This ensures you receive your preferred product as quickly as possible.

5. Refund Policy

  • After receiving and inspecting your return, we will notify you if your refund request is approved or denied.
  • If approved, the refund will be processed to your original payment method.
  • Please note that banks and credit card companies may take additional time to process and post the refund.

Contact Us

For any return, refund, or exchange inquiries, please contact us:

📧 Email: contact@renvot.com
📱 WhatsApp: +44 7460 634161
📩 Instagram Direct Messages

We are here to ensure you have the best shopping experience with RenVot!